Child Safety Standards

01Our commitment

Avokindo is dedicated to protecting children from sexual abuse and exploitation. As an adults-only platform for communities, ticketed events, artist profiles and venues, we:

• Restrict access to users 18 years and older — enforced by a date-of-birth age gate before an account can be created, checked against the 18-year threshold on our servers, and by a facial liveness check before a user can create or join a community
• Employ automated content moderation systems to detect and remove prohibited content
• Maintain trained safety teams to review reports and take swift action
• Cooperate fully with law enforcement agencies worldwide
• Report all instances of CSAM to appropriate authorities, including the National Center for Missing & Exploited Children (NCMEC)

02Prohibited content & behavior

The following are strictly prohibited on Avokindo and will result in immediate account termination and reporting to authorities:

• Any sexual content involving minors (under 18 years of age)
• Solicitation of minors for sexual purposes
• Sharing, distributing, or possessing child sexual abuse material
• Grooming behavior or attempts to establish inappropriate relationships with minors
• Discussions promoting or normalizing child exploitation
• Any content that sexualizes children, including fictional or AI-generated content
• Links to external sites containing CSAM or exploitative content

Avokindo is an adults-only platform. Users must be 18 years or older to create an account. The controls that enforce that are described in Section 3.1.

03Prevention measures

3.1 Age assurance

Avokindo is 18+ only. Two controls enforce that, and we state plainly what each one does and does not do.

• Date-of-birth gate. A date of birth is collected before an account can be created, and the 18-year threshold is enforced on our servers, not only in the app — so a modified client cannot get past it.
• Facial liveness check. Carried out by a third-party verification provider before an account can take a gated action — joining or creating a community, creating an artist profile, claiming or checking in at a venue, creating a ticketed event, or adding a profile photo among them. It confirms that a live person is present and that a profile photo is the same person as the liveness reference. It is a liveness and identity-consistency check; it does not estimate age.

Government ID verification, which does check a date of birth against an identity document, is offered to Premium members. It is optional, and most accounts do not have it — so we do not describe it as an age control that applies to everyone.

If we learn that a user is under 18, we delete the account and its data.

3.2 Content moderation

We employ multiple layers of content moderation:

• Automated image screening on every image uploaded to a user-facing surface — profile photos, galleries, posts, events, community posts, memories and chat media. Images are scanned automatically as they arrive. High-confidence adult, violent or sexually suggestive content is removed immediately; likely violations are held and queued for human review.
• Automated text screening on posts, comments and profile text as they are created.
• Human review teams trained to identify and escalate potential violations, covering everything the automated layers flag and every user report.
• 24/7 monitoring of reported content with priority handling for child safety reports.

3.3 Staff training

All Avokindo team members with access to user content receive specialized training on:

• Recognizing indicators of child exploitation
• Proper reporting procedures to law enforcement
• Trauma-informed content review practices
• Regular updates on evolving threats and tactics

04Reporting a concern

If you encounter any content or behavior that may involve the exploitation or endangerment of children, report it immediately using any of these routes.

All reports are treated with the highest priority and confidentiality. We will never disclose the identity of reporters to accused users.

05Response & enforcement

When we receive a report or detect potential CSAE content, we take immediate action:

• Immediate content removal — suspected CSAM is removed within minutes of detection
• Account suspension — accounts involved in CSAE are immediately and permanently suspended
• Evidence preservation — relevant data is preserved for law enforcement investigation
• Authority notification — we report all confirmed CSAM to NCMEC and cooperate with local law enforcement
• No reinstatement — users terminated for CSAE violations are permanently banned

06Cooperation with law enforcement

Avokindo is committed to full cooperation with law enforcement agencies investigating child exploitation. We will:

• Respond promptly to valid legal requests for user information
• Provide technical assistance to support investigations
• Submit reports to NCMEC's CyberTipline for all identified CSAM
• Work with international organizations like INTERPOL when appropriate
• Comply with all applicable laws regarding mandatory reporting, including US federal law 18 U.S.C. § 2258A and the Malaysian Communications and Multimedia Act 1998

07Transparency & accountability

We believe in transparency about our child safety efforts. Avokindo commits to:

• Publishing annual transparency reports on child safety actions taken
• Regular review and updates to our child safety policies
• Participation in industry initiatives like the Tech Coalition against child exploitation
• Ongoing investment in detection and prevention technology

08Contact

For questions about these Child Safety Standards, to report a concern, or to request additional information about our CSAE prevention practices:

• Email: ask@avokindo.com
• Company: Avokindo Digital Sdn Bhd
• Location: Kuala Lumpur, Malaysia

We are ready and able to discuss our child sexual abuse material (CSAM) prevention practices and compliance with applicable laws and regulations.